Return Policy

At LGNY, we stand behind our craftsmanship. Every piece is created with precision, export-grade materials, and uncompromising standards. Your confidence in our products matters to us.

1. 7-Day Exchange Policy

We offer a 7-day exchange policy from the date of delivery.

You may request an exchange if:

• The product is unused and in original condition

• All original packaging is intact

• The request is made within 7 days of delivery

Exchanges are applicable for:

• Size issues (belts, straps)

• Color change (subject to availability)

• Manufacturing defects

Items showing signs of use, scratches, damage, or alteration will not qualify.

2. Refund Policy

We currently offer refunds only in the following cases:

• The item received is damaged upon delivery

• The product delivered is incorrect

• The product is out of stock after order confirmation

Refunds are processed within 10-15 working days after inspection and approval.

For Cash on Delivery orders, refunds are issued via bank transfer.

Shipping charges (if applicable) are non-refundable unless the error was from our side.

3. Lifetime Warranty on Leather

LGNY offers a Lifetime Warranty on Leather Quality.

This warranty covers:

• Leather cracking under normal use

• Abnormal peeling (in case of genuine leather fault)

• Structural leather failure

This warranty does not cover:

• Normal wear and tear

• Scratches, cuts, burns, or water damage

• Damage caused by misuse or improper care

• Hardware (zippers, buckles, metal parts)

If your leather develops a manufacturing-related issue, we will:

• Repair the product where possible

• Replace the product (subject to availability)

• Offer a suitable alternative solution

We believe real leather should age beautifully — not fail prematurely.

4. Damaged or Incorrect Orders

If you receive a damaged or incorrect product:

• Notify us within 48 hours of delivery

• Share clear photos of the product and packaging

• Our team will review and respond within 24–48 hours

5. Return Process

To initiate an exchange or warranty claim:

Email: info@leathergiftny.com
WhatsApp: +92 339 7080913
Include:

• Order number

• Clear product images

• Reason for request

Our team will guide you through the next steps.

6. Important Notes

• Products purchased during promotional sales may qualify for exchange only (not refund).

• Customized or personalized items are non-refundable unless defective.

• Corporate or bulk orders are non-refundable but may qualify for replacement if defective.

At LGNY, our commitment extends beyond the sale.
We build products designed to last — and we stand behind them.

Carry Your Standard.